Privacy Policy

CA Chelsea Autobody provides automotive repair and related services in Chelsea Heights, Victoria. This notice explains how personal information supplied through our website may be collected, used, stored and shared in connection with your enquiry or service request.

You can contact us if you have a question about this notice or how your information has been handled.

When you contact us or request an assessment, you may give us information needed to respond to you and discuss your vehicle or repairs.

• Your name and contact details, such as your email address and telephone number.
• Vehicle and incident details you choose to provide, including repair requirements or relevant insurance information.
• Messages, photographs, attachments and other details you submit using a website form, email or another contact method.

• To respond to enquiries, provide estimates and arrange assessments or repairs.
• To communicate about your request, including where appropriate with repair, insurance or service providers involved in assisting you.
• To maintain website operations, protect against misuse and understand how the website is used where analytics tools are enabled.
• To comply with applicable legal obligations and address complaints or disputes.

Information may be handled by technology and operational service providers who help deliver website functionality, communications or vehicle-related services. Where relevant to a repair or insurance enquiry, details may also be shared with those participating in fulfilling your request.

We recommend that you avoid sending sensitive details that are not needed for your enquiry through ordinary website forms.

We use Google Analytics to understand aggregate website use, such as pages viewed, device category and traffic source. Analytics is configured with IP anonymisation. We do not send enquiry names, email addresses, phone numbers, messages, vehicle details or uploaded files to Google Analytics.

Essential browser storage continues to support the website. Third-party websites linked from this site are subject to their own privacy information.

We aim to limit access to information to those who need it for relevant business and website purposes and to apply appropriate safeguards. No internet transmission or storage system can be guaranteed completely secure.

Information should be retained only for as long as needed for the relevant service, operational, record-keeping or legal purpose, then handled in accordance with applicable requirements.

To ask about personal information you have provided, request a correction, or raise a privacy concern, contact CA Chelsea Autobody at info@caautobody.com.au or 03 9772 7411. We may need to confirm your identity before responding to a request involving personal information.

CA Chelsea Autobody is located at 7 Ashley Park Drive, Chelsea Heights, VIC 3196.

This notice may be updated when our website, services or applicable requirements change. Please review this page from time to time for the current version.