Before accepting or authorising a repairer
NOT AT FAULT ACCIDENT SUPPORT IN MELBOURNE
Not At Fault? Call Before You Authorise Repairs
You choose the repairer, we deal with the at fault insurer, towing and a replacement car arranged where eligible. A few early decisions can affect where your vehicle is repaired, how the claim is managed and what you may need to pay. CA Autobody helps you understand the practical next steps before you accept a repairer or authorise work.- Rapid accident response and towing support
- Repairer choice information based on your policy
- Replacement vehicle options, subject to eligibility
- OEM aligned repairs for approved manufacturers
Clear steps and insurer communication
Towing and replacement vehicle options
OEM aligned process and lifetime workmanship warranty
IMMEDIATELY AFTER THE ACCIDENT
The first 15 minutes
Stay calm, focus on safety and collect the details that help the claim and repair process move forward.
Check for injuries and danger
Call 000 for injuries, fire, immediate danger or a hazardous road situation.
Move to safety if possible
Use hazard lights and move vehicles only when it is safe and lawful to do so.
Exchange factual details
Collect names, phone numbers, addresses, registrations and insurer details. Avoid making admissions at the scene.
Photograph the evidence
Capture each vehicle, damage, number plates, the road position, signs, signals and the wider scene.
Record witnesses and police
Save witness contacts and any police event or report number.
Arrange safe towing
If the vehicle is unsafe or cannot be moved, use an authorised tow process and nominate CA Autobody where permitted.
BEFORE A REPAIRER IS SELECTED
Understand your policy and ask to nominate CA Autobody
Choice of repairer
Read the PDS wording and any conditions, additional costs or assessment requirements.
Parts and repair method
Ask what parts and procedures are proposed and whether the repairer has current manufacturer approval.
Excess and liability
Do not assume there will be no excess or no impact on the claim record.
Replacement vehicle
Eligibility can depend on fault, policy cover, third party recovery and availability.
START TO FINISH SUPPORT
One clear accident repair journey
Assessment received, contact and triage, vehicle inspection, claim and repair plan, repair and updates, then a quality check and return.
ONLINE ACCIDENT INTAKE
Send your accident details in three simple steps
Complete the essentials online so the team can triage safety, towing, claim and repair requirements before calling you.Your details
Your name and mobile.
Accident details
The accident date and where your claim is up to.
Vehicle and photos
Up to three photos of the damage, optional.
WHAT HAPPENS NEXT
One clear accident repair journey
Assessment received
The team reviews safety, towing, claim status and the information still required.
Contact and triage
We call you back promptly to confirm the next step.
Vehicle inspection
A physical assessment identifies visible and underlying damage and repair requirements.
Claim and repair plan
Estimate, repairer nomination, parts and insurer requirements are coordinated where applicable.
Repair and updates
The vehicle is repaired to the approved scope and the customer receives progress communication.
Quality check and return
Final fit, finish, systems and documentation checks are completed before handover.
IMPORTANT: You may still need to notify your own insurer promptly. Check your PDS and claim conditions rather than delaying required notification.
COMMON QUESTIONS
Clear answers before you make the next move
Do I have to use the repairer suggested by my insurer?
Your options depend on the policy's Choice of Repairer terms, liability circumstances and the claim pathway.
Should I contact my own insurer?
You may still need to notify your own insurer promptly. Check your PDS and claim conditions.
Will I have to pay an excess?
Excess and recovery positions depend on the policy and the circumstances of the accident.
Can I get a replacement vehicle?
Replacement vehicle eligibility depends on fault, cover, third party recovery and availability.
Can photos confirm the repair cost?
Photos help with triage, but a physical assessment may still be required to confirm the repair scope.
QUESTIONS ANSWERED
Answers before you book your repair
Do I have to use the repairer suggested by my insurer?
Your options depend on your policy wording, including any Choice of Repairer terms, and the individual claim circumstances.
Should I contact my own insurer?
You may still need to notify your own insurer promptly. Check your PDS and claim conditions rather than delaying required notification.
Will I have to pay an excess?
Excess and recovery positions depend on your policy, liability and the individual accident circumstances.
Can I get a replacement vehicle?
Replacement vehicle eligibility depends on fault, policy cover, third party recovery and availability.
Can photos confirm the repair cost?
Photos help the team triage the next step, but an assessment may still be needed to confirm the repair scope.
WHAT OUR CUSTOMERS SAY
Rated 4.9 by Melbourne motorists
I had my car repaired at CA Auto in Chelsea after a run-in with a kangaroo, and the service was absolutely brilliant. A special mention to John, Georgie & Cameron who were fantastic throughout the whole process – professional, friendly, and kept me updated every step of the way.Jodie P. · Google review
HAD AN ACCIDENT?