Question 1

How long will my vehicle repair take?

Accepted Answer

Repair times vary depending on the amount of the damage. We work hard to finish repairs on time while maintaining high quality.

Question 2

Can I get a quote before starting repairs?

Accepted Answer

We provide free, no-obligation quotes for all repair services.

Question 3

Do you offer towing services?

Accepted Answer

We provide towing services to move your vehicle to our facility for repair.

Question 4

Do you provide a warranty on repairs?

Accepted Answer

Yes, we back up our work with a lifetime repair warranty.

Question 5

How do I schedule an appointment?

Accepted Answer

Scheduling an appointment is easy. Contact us via phone, email, or our website to book your service.

Question 6

Where is CA Autobody located?

Accepted Answer

CA Autobody is located at 7 Ashley Park Drive, Chelsea Heights, VIC 3196. We assist customers across Melbourne, Bayside, Kingston, Frankston and the Mornington Peninsula.

Question 7

Is CA Autobody an Approved BYD Repairer?

Accepted Answer

Yes. CA Autobody is an Approved BYD Repairer in Melbourne. Current BYD approved repairer, confirmed for your model.

Question 8

Will repairs follow BYD procedures?

Accepted Answer

Yes. The repair is planned around manufacturer approved procedures, genuine parts and model specific requirements. The final scope depends on the assessed damage.

Question 9

Can you help if I have not lodged a claim?

Accepted Answer

Yes. Send the vehicle and accident details first so the team can explain the practical repair and claim information you may need.

Question 10

Is a loan car guaranteed?

Accepted Answer

No. Loan or replacement vehicle availability and eligibility must be confirmed for the individual repair or claim.

Question 11

What warranty applies?

Accepted Answer

CA Autobody offers a lifetime workmanship warranty subject to its written warranty terms and exclusions.

Question 12

Is CA Autobody a Lexus Approved Repairer?

Accepted Answer

Yes. CA Autobody is a Lexus Approved Repairer in Melbourne. Current Lexus approved repairer, confirmed for your model.

Question 13

Do you use genuine Lexus parts?

Accepted Answer

Genuine OEM Lexus parts are specified within the approved repair plan, subject to the repair scope, availability and claim approval.

Question 14

Can you assist with an insurance claim?

Accepted Answer

Yes. CA Autobody can help prepare repair information and communicate with the insurer with the customer's authority.

Question 15

Can you arrange towing or a loan car?

Accepted Answer

Towing and loan vehicle options are available. Conditions, availability and eligibility are confirmed for each repair.

Question 16

Does the repair include a warranty?

Accepted Answer

CA Autobody offers a lifetime workmanship warranty subject to written terms, exclusions and correct vehicle care.

Question 17

How long will my vehicle repair take?

Accepted Answer

Repair times vary depending on the amount of the damage. We work hard to finish repairs on time while maintaining high quality.

Question 18

Can I get a quote before starting repairs?

Accepted Answer

We provide free, no-obligation quotes for all repair services.

Question 19

Do you offer towing services?

Accepted Answer

We provide towing services to move your vehicle to our facility for repair.

Question 20

Do you provide a warranty on repairs?

Accepted Answer

Yes, we back up our work with a lifetime repair warranty.

Question 21

Do I need to schedule an appointment for accident assistance?

Accepted Answer

Yes, we recommend scheduling an appointment so we can assess the damage and provide you with a detailed estimate for repairs.

Question 22

What should I do immediately after a car accident?

Accepted Answer

First, ensure everyone is safe, then exchange insurance information with the other driver and take photos of the scene and any damage to your vehicle.

Question 23

How long will it take to repair my vehicle after an accident?

Accepted Answer

The repair timeframe depends on the extent of the damage, but we’ll provide you with a timeline upfront so you know what to expect.

Question 24

Are your technicians certified?

Accepted Answer

Yes, our professionals are highly qualified and certified to provide the best repairs for your vehicle.

Question 25

What types of accident repairs do you offer?

Accepted Answer

We offer a full range of auto accident repair services, including dent repair, panel beating, painting, and more.

Question 26

What is paintless dent removal?

Accepted Answer

Paintless dent removal is a technique used to repair dents without the need for painting, preserving the original finish of the vehicle.

Question 27

How long does paintless dent removal take?

Accepted Answer

The time required for paintless dent removal depends on the size and severity of the dent, but it’s typically faster than traditional dent repair methods.

Question 28

Will paintless dent removal damage my car’s paint?

Accepted Answer

No, paintless dent removal is a non-invasive process that preserves your car’s original paint finish.

Question 29

Can you remove all dents with paintless dent removal?

Accepted Answer

While paintless dent removal is effective for many types of dents, traditional repair methods may be necessary in some cases.

Question 30

Can you repair dents on all types of vehicles?

Accepted Answer

Yes, our technicians are experienced in working with all vehicle makes and models, including cars, trucks, and SUVs.

Question 31

What is panel beating?

Accepted Answer

Panel beating is the repairing and reshaping of a vehicle’s metal panels damaged in accidents or collisions.

Question 32

How long does panel beating take?

Accepted Answer

The duration of panel beating repairs depends on the extent of the damage to your vehicle. Our team will provide an approximate timeframe based on your specific repair needs.

Question 33

Can you fix the rust damage on my vehicle?

Accepted Answer

Yes, our panel beaters are experienced in repairing rust damage and can restore your vehicle to its original condition.

Question 34

How much does panel beating cost?

Accepted Answer

Panel-beating repairs cost more or less depending on the degree of damage and the particular repair methods needed. Before any maintenance on your car, our staff will send you a comprehensive price.

Question 35

Can you match the paint colour of my vehicle?

Accepted Answer

Our technicians use advanced colour-matching technology to ensure a seamless finish matching your vehicle’s original paint colour.

Question 36

What is an accident replacement vehicle?

Accepted Answer

An accident replacement vehicle is a temporary rental vehicle provided to individuals whose cars are being repaired following an accident. It allows them to maintain mobility while their vehicle is out of commission.

Question 37

How long can I rent an accident replacement vehicle?

Accepted Answer

The rental period for a replacement vehicle typically depends on the duration of repairs to your vehicle. Our team will work with you to find the appropriate rental period based on your needs.

Question 38

Are there any age restrictions for renting an accident replacement vehicle?

Accepted Answer

Yes, drivers must meet certain age requirements to rent a vehicle. Please contact us for more information on our age restrictions and rental policies.

Question 39

Can I choose the type of vehicle to replace my accident?

Accepted Answer

Yes, we offer various vehicle options to suit your preferences and requirements. Our team will work with you to select the right vehicle for your needs.

Question 40

What is car spray painting?

Accepted Answer

Car spray painting is a method of applying paint to a vehicle’s exterior using a spray gun, resulting in a smooth, even finish.

Question 41

How long does car spray painting take?

Accepted Answer

The duration of a car spray painting job depends on various factors, including the extent of the work required and the paint drying time. Our team will provide an approximate timeline based on your specific needs.

Question 42

Can you match my car’s original paint colour?

Accepted Answer

Our technicians use advanced colour-matching technology to match your car’s original paint colour accurately.

Question 43

Do you offer custom paint finishes?

Accepted Answer

Yes, we offer a range of custom paint finishes, including metallic, pearl, and matte options, to help you achieve the perfect look for your vehicle.

Question 44

Can you repair scratches and dents before painting?

Accepted Answer

We offer paint correction services to repair scratches, dents, and other imperfections before applying the paint finish.

Question 45

Do I need a Zeekr approved repairer after an accident?

Accepted Answer

For modern electric vehicles like Zeekr, it is important to choose a repairer that understands manufacturer repair standards, EV safety requirements, correct parts processes and advanced vehicle technology. This helps protect the quality, safety and value of the vehicle after an accident.

Question 46

Can CA Autobody repair Zeekr accident damage?

Accepted Answer

Yes. CA Autobody can assist Zeekr owners with accident repairs, panel beating, spray painting, dent repairs, bumper repairs, insurance repair quoting and replacement vehicle options.

Question 47

Can you help with my Zeekr insurance claim?

Accepted Answer

Yes. CA Autobody can assist with the accident repair process, including damage assessment, repair quoting and communication with insurers where required.

Question 48

Do you offer replacement vehicles while my Zeekr is being repaired?

Accepted Answer

Yes. CA Autobody offers replacement vehicle options to help keep you on the road while your vehicle is in our care.

Question 49

Can you repair Zeekr paint damage?

Accepted Answer

Yes. CA Autobody provides spray painting and colour matching for Zeekr vehicles, including scratch repairs, bumper painting, panel refinishing and paint repairs after collision damage.

Question 50

Where is CA Autobody located?

Accepted Answer

CA Autobody is located at 7 Ashley Park Drive, Chelsea Heights, VIC 3196. We assist customers across Melbourne, Bayside, Kingston, Frankston and the Mornington Peninsula.

Frequently Asked Questions

Accident Assistance

Start your repair with a quick call.

Frequently Asked Questions

Accident Assistance

Do I need to schedule an appointment for accident assistance?+

What should I do immediately after a car accident?+

How long will it take to repair my vehicle after an accident?+

Are your technicians certified?+

What types of accident repairs do you offer?+

Start your repair with a quick call.